Esther Adelugba , Virtual Assistant

About

A self – Motivate Administrative Virtual Assistant with great experience in Customer Support services for over 3years. In my past jobs my responsibilities involve providing prompt and efficient customer service support to clients through various communication channels, such as email, chat, or telephone. I am skilled in addressing and resolving customer inquiries, issues, and complaints in a professional and efficient manner, ensuring customer satisfaction and retention. My excellent communication and multitasking skills enable me to handle multiple tasks simultaneously and respond to clients' requests promptly.

Experience

Upwork Freelancing

Jan 2023 – Present

Romote

Virtual Assistant

Virtual Assistant/ Freelancer As a virtual assistant freelancer, my work experience involve performing various tasks remotely for clients. Some common performed include: Administrative tasks such as email management, scheduling appointments, and booking travel arrangements. Social media management, including posting content, responding to comments, and monitoring analytics. Researching and drafting blog posts, creating presentations, and producing reports. Customer service, such as responding to inquiries and complaints from customers. Managing databases and updating contact lists. Providing Administrative and personal Assistant support as needed.

Lagos state ministry of Health

Nov 2019 – Nov 2022

Lagos

Information Manager

NOV 2019 - NOV 2023 Health Information Management Officer/ Lagos State Primary Healthcare Board, Nigeria. Supervised health data researcher in disease surveillance team. Collated data into sophisticated technology for early detection of high prevalence rate of disease reported. Monitored, tracked, and analysed reported data on disease outbreak to initiate emergency response and active disease surveillance.

Education

Adeleke University Ede Nigeria

Sep 2017 – Jul 2019

Bachelor's degree , Computer science & Information Management

Esther Adelugba

Virtual Assistant

Skills

Languages