***JOB DESCRIPTION***
Seasonal Position
Inbound phone and video customer service/technical support. Handle technical
support questions via phone, with video capability - and occasional chat.
• Research, analyze and determine an appropriate course of action for TurboTax
customers.
• Interact with customers via phone focusing on software navigation questions as well
as assisting customer with locating prior years’ returns and amendments.
• Serve as ambassador for the Intuit brand; take a caring and empathetic approach
to customer interactions and/or escalation to a higher level of expertise.
• Document all issues, resolution and follow up action.
