Effective communicator (both verbal and written) with the ability to influence and negotiate across a broad scope of staff. Resourceful and results-driven leader with extensive experience managing overall operations within Residential, commercial and Block management in the Real Estate industry, front office business, client relationship management and Facility management
Proven experience of managing diaries and administrative requests. Proven success spearheading and completing complex management tasks within timely and budgetary constraints as well as per set specifications. Adept at identifying and mitigating operational, regulatory, and market risk on time to ensure deliverance of assigned tasks in a timely manner. Innate ability to devise and implement project development strategies to achieve organizational desired objectives. Pioneer of technical and operational initiatives for global Real Estate investment.
Good knowledge of the NHS National standard of Cleanliness with an excellent communication skills
Client Relationship Management with comprehensive understanding procurement processes-raising purchase orders, processing invoice and sourcing quotes
I have good experience in compiling data to produce high level reports and proactive with an ability to work under pressure
I have comprehensive experience in property/Facilities management, and scheduling role
I have skills in Service charge management| Facility Management | Market Risk management
Risk Identification & Mitigation
I am an excellent team contributor and vast experience with Team Building & collaboration with senior stakeholders/managers
I have worked with new Business Development, Strategic Planning & Execution teams
I adhere to Regulatory Compliance and embedding changes within other organizational initiatives
Part of my roles in the past include Contract Negotiations and Budget Administration
Head on challenge of inefficiencies to driving in daily improvement
I am proficient in Adobe Acrobat, outlook, Excel, Teams and Zoom meeting set ups, Word and PowerPoint.
I am experienced in collecting and analyzing data and have vast experience in carrying out conditional surveys.
Ensure that the Help desk and Health Safety Management reporting system is up to date at all times
Ensure compliance with all legal statutory requirements, including PPM and Health Safety
Ensure that all office properties are arranged to suit meeting needs and well managed in other that space utilization is maximized.
Prepare all sites for risk assessment and maintaining stated target compliance levels
Ensuring that a full set of risk assessment is held at each property and all action plans are carried out diligently and competently at all times
Planning and co-ordination of activities in a portfolio of properties to include tenant management liaison, chair meetings, briefings and reviewing actions and ensure timely updates are provided to customers on every matter
Manage the cleaning auditing process, in line with the National Standards of Cleanliness
Ensure that all office properties are arranged to suit meeting needs and well managed in other that space utilization is maximized.
Carry out H&S, Fire and Security checks within the office area.
Assist Facilities Management with compiling and submitting of PAM reports
Onsite vendor management.
Assist with raising purchase orders and processing invoices, in line with the procurement processes and procedures in place
New vendors induction and task sharing
Escalating SLA failures due to vendors to Management and keeping accurate records of volumes of SLA’s performances and inputting data into MI sheets
kept up to date with best practice on arrears prevention, putting forward ideas and suggestions for service improvements.
To create and or compile reports, relevant to each of the services, but not limited to security, cleaning, transport, and waste
Provided regular weekly report on rent arrears to the Income Manager
Archiving and recall of old archives system support. Physical collection and distribution of office archive boxes
Record keeping
Conduct and Support training and perform roles in Screen displays, First Aider, Fire warden and Health and safety with other staffers
Setting up theatre, boardroom, default and providing equipment on request Event support
Service charge management
Attending liaison meetings with Local Authorities and other external agencies as required.
Manage and coordinate cleaning audit process (scheduling, reporting, auditing and rectification recording), in line with the National Standards of Cleanliness 2021.
Receive telephone personal queries from both hospital staff and external agents and to give advice where possible, or to respond by obtaining advice/information from other sources.
All work to be carried out on own initiative, without direct supervision and to tight deadlines, in order to achieve Trust standard and targets and KPI’s.
