Appointment Setter
Customer Service Representative
Sales representative
Experience
Engoo Global
Sep 2019 – Dec 2023
Remote
ESL INSTRUCTOR
Tutoring students on English language; guiding them to become better by improving their speaking, listening, spelling and pronunciation skills.
Daily report on each individual’s progress per time.
Citizens Disability, Massachusetts, USA
Mar 2018 – Aug 2019
Remote/Hybrid
Appointment Setter/ Customer Service Representative
Appointment setting with prospective clients.
Taking automated inbound and outbound calls.
Taking claimants through a prequalification process for Social Security Disability Benefits.
Successfully assisting an average of 50 claimants qualify for their Social Security Disability Benefits monthly.
Communicating with clients in American accent.
Providing Customer Care services for prospective clients.
Ensuring my team members are productive enough to keep up with target demands.
Verifying the eligibility of prospective claimants to receive their benefits.
Mutual Benefits Assurance Plc
Mar 2015 – Feb 2016
Oyo
Customer Relations Officer
Liaising with prospective clients to subscribe to our insurance packages.
Handling third party and comprehensive motor insurance claims.
Sales handling.
Resolving clients’ complaints.
Data entry.