Deadre Burrell, Virtual Assistant/ Customer support Specialist

About

Dependable and trustworthy individual with four (4) years Customer Representative Experience whose main motivation is to maintain company’s policies and contribute to the company success using my interpersonal skills to achieve goals of the company.

Experience

Conduent

Mar 2018 – Nov 2022

Jamaica

Level II Benefits Associate Consultant/ Digital Technical Support Agent

Here is a few of my daily task: Assist with over the phone inquires. Assist with online navigation. Assist with both hardware and software issues Member of the Fraud Team. Completed inbound and outbound calls in a timely manner. Reviewed outgoing transactions from bank accounts for suspicious activity. Responsible for assisting with online banking transactions. Did side-by-side to assist new hires to understand product and system. Conducted second interviews for new hires. Assist in meeting monthly requirements. Guided agents for better quality scores. Acting position subject matter expert. Assist agents in improving performance for a high Service Level Agreement (SLA).

Conduent inc

Mar 2018 – Nov 2022

Jamaica

Level II Benefits Associate Consultant/ Digital Technical Support Agent

Customer Service Skills. Member of the Fraud Team. Completed inbound and outbound calls in a timely manner. Reviewed outgoing transactions from bank accounts for suspicious activity. Responsible for assisting with online banking transactions. Did side-by-side to assist new hires to understand product and system. Conducted second interviews for new hires. Assist in meeting monthly requirements. Guided agents for better quality scores. Acting position subject matter expert. Assist agents in improving performance for a high Service Level Agreement (SLA).

Education

Montego Bay Community College

Dec 2018 – Present

Associate Degree in Hospitality and Tourism Management , Tourism