Elisa Jiménez Mellado

Remote Customer Representative with English, Spanish and French

Message

Intro

Malaga, Spain

Studied Translation English-Spanish at Kilburn College London

Consumer Services

Joined January 29, 2021

Skills

Languages

English

Native or Bilingual

Spanish

Native or Bilingual

French

Fluent

About

I am looking for a Remote Customer Service job with languages. I was the first point of contact to handle and resolve customer questions. I provided friendly and efficient service, manage complaints and resolve situations between customers and suppliers. Managing daily customer operations on the customer support system such as order cancelations, replacement or product modifications. I responded professionally to inbound phone calls and emails - Identify and escalate issues when necessary. I composed thoughtful and accurate message responses. Proactively and independently work to meet customer service KPIs. I identified product improvements based on sales and customers opinions to bring these ideas to life. I supported the Customer Service Manager to implement effective customer service procedures, policies and standards. Implementing strategies to improve customer satisfaction.

Experience

Netino by Webhelp

Apr 2019 – Dec 2020

Malaga/Remote

Remote Customer Support -French, English and Spanish

Education

Kilburn College London

Sep 1997 – Jun 2000

Diploma, Translation English-Spanish