I am looking for a Remote Customer Service job with languages.
I was the first point of contact to handle and resolve customer questions.
I provided friendly and efficient service, manage complaints and resolve situations between customers and suppliers.
Managing daily customer operations on the customer support system such as order cancelations, replacement or product modifications.
I responded professionally to inbound phone calls and emails - Identify and escalate issues when necessary.
I composed thoughtful and accurate message responses.
Proactively and independently work to meet customer service KPIs.
I identified product improvements based on sales and customers opinions to bring these ideas to life.
I supported the Customer Service Manager to implement effective customer service procedures, policies and standards. Implementing strategies to improve customer satisfaction.
Remote Customer Support -French, English and Spanish
I am looking for a Remote Customer Service job with languages.
I was the first point of contact to handle and resolve customer questions.
I provided friendly and efficient service, manage complaints and resolve situations between customers and suppliers.
Managing daily customer operations on the customer support system such as order cancelations, replacement or product modifications.
I responded professionally to inbound phone calls and emails - Identify and escalate issues when necessary.
I composed thoughtful and accurate message responses.
Proactively and independently work to meet customer service KPIs.
I identified product improvements based on sales and customers opinions to bring these ideas to life.
I supported the Customer Service Manager to implement effective customer service procedures, policies and standards. Implementing strategies to improve customer satisfaction.
Education
Kilburn College London
Sep 1997 – Jun 2000
Diploma, Translation English-Spanish
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