Hazem Heakal, System Administration | SysOps

About

System Administrator I'm a Linux, Microsoft, and Cisco System admin with 2+ years of experience in more than Three IT enterprise environments Managed large-scale firewalls and networking. Experienced with : • Linux: Ubuntu, Debian, CentOS, Rocky Linux, Alma Linux, Red Hat Enterprise Linux (RHEL), Arch Linux, Manjaro, Proxmox, OPNsense, OpenWRT, and Raspberry Pi OS. • Microsoft Windows(10/11) and Windows Server(2008/2012/2016/2019) • Microsoft Azure, Microsoft 365 and G-Suite • Scripting: Python, Bash, Web scraping, and Ansible. • Secrets \& Certificates: SSL Self-signed Certificate and Certificate Authority, Let's Encrypt (ACME.sh, Certbot, others), SSH PKI, Vault. • Clouding: AWS, Azure, GCP, Digital Ocean, Vaultr, and OVH • Virtualization, Containers, and Cloud☁️: Docker, LXC, Proxmox VE, VMware ESXi, and Hashicorp Terraform. • Self-hosted apps and Control panels: Control Webpanel (CWP), cPanel, Plesk, Webmin, Cockpit, Nextcloud, Confluence, Jira, Wekan, Focalboard, WordPress, Matrix Synapse, Mattermost, Dokkuwiki, Git, Gitea. • Databases and Datastores: MySQL, PostgreSQL, Redis, Memcached, and MariaDB • Networking: TCP, HTTP, HTTPS, SSH, FTP, SFTP, SMTP, IMAP, POP3, FTPS, DNS, TLS, WebSockets, Tor onion routing, ngrok, ebtables, iptables, firewalld, iproute2, NetworkManager, netplan. •DNS: Cloudflare, PiHole, Bind, AWS Route53, experience with SPF, DMARC, DKIM, and PTR records for Email services.

Experience

Upwork

Jan 2021 – Present

Remote

System Engineer

• More than 640 hours of work with +40 Projects • Linux: Ubuntu, Debian, CentOS, Rocky Linux, Alma Linux, Red Hat Enterprise Linux (RHEL), Arch Linux, Manjaro, Proxmox, OPNsense, OpenWRT, and Raspberry Pi OS • Open Source deploying: Nextcloud, Suite CRM, Freescout, OsTicket, Mautic, Invoiceninja, ApacheNiFi, Graylog and Metabase • Hosting Providers: AWS, DigitalOcean, Vultr, Contabo, and OVH • Firewall(Sophos XG and Sophos central ‑ Fortinet) • VOIP Systems: 3CX, Freepbx, Asterisk, and Elastix • Scripting: Python, Bash • Virtualization (Proxmox, Hyper‑V, Virtual‑box, VMWare) • Ticketing System (Jira, Atera, Zendesk, Freescout) • Technical Support/Service Desk using the ITIL process

Basharsoft

Jan 2022 – Feb 2023

Cairo, Egypt

IT Specialist

• Admin of Linux servers (Elastix ‑ Assets) • Admin of ESXI and monitor servers • Handle network setup, configuration, security, and maintenance. • Manage and troubleshoot the SOPHOS firewall. • Check access points’ signals and security cameras. • Handle technical requirements related to SaaS tools like (G‑suite, workplace, M365, Pingboard, wootric, zoom, and Skype) and create and delete users. • Support in different systems/tools used by different teams internally (Elastix server, Assets Server) • Handle devices (laptops, mobiles, servers routers,....) setup and maintenance and communicate with suppliers to buy, replace, or fix devices.

Al‑Bostany Real Estate

Jan 2021 – Jan 2022

Cairo, Egypt

IT Specialist

• Performing setup, enhancement, and maintenance tasks for servers and networks. • Ensure that employees’ PCs can successfully connect to networks and access business‑critical data at all times. • Configure network security settings and connect peripheral devices. • Direct support to users across the organization including helping set up hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices. • Maintain information security throughout the organization including monitoring access logs and building database security procedures, setting up antivirus programs at workstations, developing policies for email security, and performing periodic data audits and backups to prevent information loss and unauthorized access. • Troubleshooting systems and hardware, Identifying issues with new hardware or software and working with users or on the back end of servers to quickly resolve those issues and prevent delays, Prepare reports on hardware and software issues.

Excellent Technology Solution

Jul 2020 – Jan 2022

Cairo, Egypt

System Administrator

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization. • Install and upgrade computer components and software. • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues. • Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures. • Monitoring the internet connection for security risks. • Configure VOIP phones and extesions.

Rockal

Dec 2019 – Jul 2020

Egypt, Cairo

IT Help Desk

• Setting up secure WiFi, LAN, and VoIP networks at remote locations. • Leading client/server configuration and performance‑tuning of crucial infrastructure to ensure seamless business operations. • Diagnosing network problems. • Installing all software and hardware.

Education

New Cairo Academy

Jan 2015 – May 2019

Bachelor, B.S. in Management of Information Systems

Hazem Heakal

System Administration | SysOps

Skills

Languages