Job Description
This is a remote position.
1. Azure & Cloud Infrastructure Projects & Support
- Design, implement, and manage Microsoft Azure solutions, including virtual machines, storage, networking, and security.
- Provide Azure Active Directory, Intune, and M365 support and optimization.
- Assist in cloud migration projects and hybrid cloud infrastructure deployment.
- Troubleshoot Azure-related Tier 3 support issues and optimize cloud performance.
2. Networking & Security
- Design, deploy, and support routers, firewalls, access points, and other networking hardware.
- Configure and manage VPNs, VLANs, and network security policies.
- Provide Tier 3 support for complex networking issues.
- Assist in network monitoring, incident response, and compliance projects.
3. RMM, Endpoint Security & Cybersecurity Solutions
- Lead projects and support for RMM Syncro, ensuring automation, patching, and monitoring are optimized.
- Manage and support Barracuda Email Protection and XDR software.
- Assist in cybersecurity assessments, compliance, and risk mitigation projects.
- Implement and maintain endpoint security solutions, SIEM tools, and threat intelligence strategies.
4. IT Projects & Technical Support (Tier 3)
- Provide Tier 3 escalation support, troubleshooting complex technical issues across cloud, network, and security environments.
- Collaborate with internal teams and vendors to deliver high-quality project implementations.
- Document technical configurations, troubleshooting steps, and project outcomes in internal knowledge base.
5. MSP Best Practices & Continuous Improvement
- Ensure best practices are followed for client environments, security, and system performance.
- Stay updated with industry trends, new Azure and security technologies.
- Train and mentor junior engineers on advanced troubleshooting and project deployments.
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