We are looking for a motivated and skilled Sales and Customer Service Representative for a medical tourism marketplace. The ideal candidate will be responsible for working directly with our patients, driving sales through outbound calls, building and maintaining customer relationships, managing cases effectively, and achieving sales and revenue goals.
Key Responsibilities:
- Outbound Calls: Conduct targeted outbound calls to potential and existing customers to educate, engage, and guide them through the customer journey.
- Customer Relationship Management: Develop and maintain strong relationships with customers, providing exceptional service and support.
- Case Management: Efficiently handle customer cases from initiation to aftercare, ensuring customer satisfaction and loyalty.
- Pipeline Management: Actively manage the sales pipeline, tracking progress from lead generation to closing sales.
- Sales and Revenue Goals: Meet or exceed specified sales and revenue targets, contributing to the overall growth of the business.
- Documentation and Record Keeping: Use the CRM system for accurate documentation and record-keeping of customer interactions, sales activities, and outcomes.
- Customer Reviews and Referrals: Encourage satisfied customers to provide reviews and referrals, expanding our customer base and enhancing our reputation.
- Product Knowledge: Maintain up-to-date knowledge of our product offerings to effectively communicate features and benefits to customers.
- Continuous Learning: Stay informed about industry trends, market dynamics, and competitor activities to continuously improve skills and knowledge.
Required Skills and Qualifications:
- Customer Focus: Committed to delivering exceptional service.
- Communication: Superior verbal and written communication abilities.
- Sales Oriented: Proven track record in meeting and surpassing sales goals.
- Adaptability: Keen to learn and manage diverse customer service scenarios.
- Ethical Standards: Maintain high ethical integrity in client and provider interactions, ensuring confidentiality.
- Organizational Skills: Capable of handling multiple tasks with strong organizational abilities.
- Tech Savvy: Proficient with CRM software and essential sales and communication tools.
- A team player with a positive attitude and strong work ethic.
- Goal-oriented with a drive to achieve sales targets.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proven experience in sales and customer service, preferably in a similar role.
This role is perfect for individuals who are passionate about sales, thrive in customer-focused roles, and are committed to continuous improvement and learning. If you are ready to take your career to the next level and contribute to our team's success, we would love to hear from you!
What we offer:
- Progressive salary increases based on performance.
- Access to paid time off (PTO) for a healthy work-life balance.
- Quarterly commission program with a 6% uncapped ceiling, recognizing your effort and dedication.
- Additional perks, including integration events and bonuses for exceptional performance.
- Professional growth opportunities in the rapidly evolving technology industry, within one of the leading companies in medical tourism.
