-Experience: 3+ Years
Responsibilities:
* Provide first-level support through written channels, escalating complex issues as needed.
* Guide customers through troubleshooting processes for our products.
* Track and manage customer inquiries, ensuring timely and accurate responses.
* Document and report customer interactions and feedback.
* Continuously update knowledge on products and support procedures.
Qualifications:
* Experience in customer support to US customers, specifically for software products (mobile phone support is a plus).
* Strong written communication skills, and ability to be friendly, accommodating, and polite.
* Attention to detail, thoroughness, and organized approach.
* Responsible and dependable.
* Fluent written English proficiency (spoken English is a plus as we may also do voice support).
