Karyl Raphael Manuel, Chat support/Customer Service

About

I have 5 years of experience in the Food and Hospitality Industry these past 2 years I'm working in B2B company. We're a Retail distributor of different types of Espresso machine, Espresso Grinders and coffee tools/accessories. mainly I'm handling the operations day to day basis, dealing with different clients, consulting them based on their needs, also I'm dealing with the online orders using our CRM software to provide them quotations. Customer support as well for our technical maintenance services.

Experience

Spresso Xpression General Trading LLC

Dec 2021 – May 2024

Abu Dhabi, UAE

Sales Supervisor

- Tracking and analyzing key quantitative metrics and business trends to support company. - Researched market trends to remain current with the industry and competitor information. - Communicated product features, advantages and benefits to clients. - Developed and maintained strong customer relationships and networks within designated sales territory. - Promoting company products and services via social media platforms and site visit in particular region. - Used company web portal to receive, edit and process quotations and sales orders. - Identified potential clients by contacting businesses to determine needs and interests. - Read and interpreted maintenance manuals and specifications to determine feasibility and method of repairing or replacing components. - Troubleshoot complex mechanical problems and identified solutions to restore operations.

AZF Coffee Station LLC

Jul 2020 – Dec 2021

Khalifa, Abu Dhabi. UAE

Senior Barista

- Calibrating Espresso machine and Coffee grinder. - Budgeting and forecasting items. - Daily sales report and product items usage. - Manage inventory and restocked product to ensure barista had all necessary supplies. - Used knowledge of coffee beans and brewing methods to recommend drinks to customers. - Memorized recipes for specialty coffee beverages and seasonal offerings. - Distributed samples of popular coffee blends to create sales opportunities. - Monitored daily, weekly and monthly cleaning schedules for all barista equipment. - Trained baristas to continually improve guest experiences.

3 Guys specialty Cafe

Sep 2019 – Oct 2020

Al Nahyan Camp, Abu Dhabi. UAE

Senior Barista

- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees or tea. - Clean or sanitize work areas, utensils, equipment and bar area. - Check temperature of freezers, refrigerators, or heating equipment to ensure proper functioning. - Built strong relationships with regulars and new customers by providing friend personalized service. - Utilized cash register or POS system to receive and process payments. - Mentored and trained new employees on company policies and procedures. - Collaborated with staff to develop and carry out processes, resulting in improved performance.

Fire Fly Coffee Shop

Jun 2018 – Mar 2019

Quezon city, Philippines

Head Barista

- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees and tea. - Trained new staff members on proper espresso machine use, drink preparation methods and customer service etiquette. - Implemented cost-saving initiatives to reduce overhead costs. - Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles. - Improved product development and reduced mistakes by implementing strong quality assurance protocols. - Handled cash and credit card transactions, balancing cash drawer at end of shift. - Established and enforced barista standards and best practices. - Utilized strong analytical and problem-solving skills to address operational issues.

Education

Far Eastern University

Mar 2013 – Jun 2014

Bachelor of Science, Hotel and Restaurant Management

Karyl Raphael Manuel

Chat support/Customer Service

Skills

Languages