I'm a virtual assistant from Croatia with 1 year of experience in customer service and more than 5 years of experience in administrative tasks like answering emails, phone calls, handling.
client concerns and complaints about budgeting, coordinating events, scheduling appointments
and recruitment support, maintaining social media accounts for the organisation and many other duties. My native language is Croatian and I speak English at a C1 level. I’m a very proactive, highly self-motivated, hardworking and fast-learning assistant interested in finding a good opportunity to work remotely.
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Experience
Natasa Vucinic law office Zagreb
Sep 2021 – Present
Zagreb, Croatia
Head of office
Prepearing courts statements and forms, managing records, projects and calendars, transcribing and proofreading legal documents
Booking.com
Jan 2023 – Jun 2023
Zagreb, Croatia
Customers Care Specialist
Providing customer care.
Faculty of pharmacy and biochemisty Zagreb
Sep 2020 – Aug 2021
Zagreb, Croatia
Administrative assistant
Providing administrative support to an academic teaching department
Jewish Film Festival Zagreb
Oct 2017 – Oct 2019
Zagreb, Croatia
Head of office
Overseeing all staff, programming, recruitment processes and planning across the entire festival structure and taking responsibility for budgeting and financial managment
Megatrend poslovne usluge d.o.o Zagreb
Feb 2017 – Oct 2017
Zagreb, Croatia
Junior business consultant
Experience of working to deadlines and familiar in working within a busy, fast faced office environment
Architectural-Geodetic school of Osijek
Jun 2015 – Jun 2016
Osijek, Croatia
Accounting junior clerk
Experience of bookkeeping for both private and public sector organisations, building effective relationships with other staff member.
Education
Josip Juraj Srossmayer University of Osijek/Faculty of Economics/Management
Oct 2011 – Oct 2014
Master of Economics /mag.oec., Management
Josip Juraj Srossmayer University of Osijek /Faculty of Economics