michael salazar, Senior Customer Service Support/Representative

About

Dedicated and friendly Customer Service Representative offering 10 years’ experience in providing exceptional care in a retail and telco setting. Proven capacity to establish lasting relations with clients, diffuse highly volatile client situations, and attend to all product inquiries. Brings the capacity to internalize all of the products, remain calm when handling irate clients, and drive brand loyalty.

Experience

sutherlandglobal services

Mar 2022 – Present

Davao City, Philippines

Customer Service/Sales Represenntative

Working with AT&T Directv Cable Service. Providing excellent customer serviced to existing and new customers. Addressing customers concern and providing customer satisfaction.

Stellar Talk

Aug 2021 – Nov 2021

Davao City, Philippines

Part time ESL Teacher

Teaching English to young adults and adult professional. We provide materials for them to enhance their english skills as well as communication skills.

Direct Client Lead Gen

Feb 2021 – Jul 2021

Los Angeles, California

Lead Generation/Appointment setterf

doing outbound calls with prospect clients. Digital marketing is our service. asking prospects qualifying questions. Set client an appointment to the manager.

AWESOMEOS

Sep 2020 – Jan 2021

Davao City, Philippines

customer representative

Working with JUSTFAB/SAVAGEXFENTY. Providing quality customer service to customers. Escalate customers concerns, track their packages and helping customer placing their orders.

CNM BPO SOLUTIONS

May 2018 – Jul 2020

Davao City, Philippines

Order Placer

Working with DoordDash. Wed do outbound calls to the merchants or restaurants to place the order in behalf of the customers. Customer will use our app to place their order through their mobile phone. We do also call customers if the certain order is not available, if there is a similar replacement nor about the pricing. We do escalations.

Convergys

Aug 2015 – Apr 2018

Davao City, Philippines

Customer Service Rep/SME/Team Lead

Working with Macy's. Its Retail line of business. Providing outstanding customer service. Answering queries, track packages, assist customer placing their orders, proper escalations and doing dispute. As a support, I assist representatives towards their concerns. Providing feedback with the rep. Providing helpful articles to the rep for them to use it moving forwards if they will encounter the same concern. Taking supervisor calls if the customer is looking for a supervisor to speak to. As a Team Lead, I manage to do multitask. Pass all the deliverables, reports and admin task. Joining meetings or business review how to improve and sustain the business. I do provide timely manner coaching with the reps to produce good productivity and revenue. Engage and provide guidance towards the team. Supervising, managing and motivating the team members.

Teleperformance

Aug 2013 – Jul 2015

Davao City, Philippines/SME

Customer service/Technical Support Rep

Working with COMCAST. Providing good customer service and assisting customers technical concerns. Discussing customers billing, diagnosing and resolve network issues. Proper escalations. Guide customers about basic troubleshooting steps. Provide self help options for future purposes.

Provincial Hospital

Sep 2009 – May 2013

Digos Ciy, Philippines

Staff nurse

performing physical examination to assess the patients health needs and problems. Promoting health care and guarantees quality of care by adhering to treatment standards.

Education

Tecarro College Foundatio Inc.

Jun 2005 – Apr 2009

Bachelor of Science, Nursing

michael salazar

Senior Customer Service Support/Representative

Skills