Orane is a well rounded individual with 7 years experience in customer serivce. He started as an agent and worked his way up to a manager by showing tremendous organizational and servicing skills.
He is also flexible in administrative duties, working in the back office organizing details and reports, collaborating with clients for maximum company effeciency, which gives his clients more time to prioritize.
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Experience
Ibex Global
Sep 2015 – Jul 2018
Jamaica
Team Manager
Team Manager for Groupon.com client.
Duties included:
-Maintained accurate performance, attendance and payroll records.
-Drive team performance and quality assurance on a daily basis.
-Coordinated weekly client meetings regarding site performance and targets.
-Document agents that commit company breaches or acts against company interests.
-Provided weekly performance analytical data.
Education
Caribbean Maritime University
Sep 2016 – Apr 2017
Associate Degree in System Operations and Management, Civil Engineering