Rajalingam Mahalingam, Test Engineer, Manual QA, Data Analyst, Product/Customer Support (Email/Chat/CRM)

About

Total 12 years, 4.5 years of progressive experience as a QA Analyst in Information Technology (IT) industry in Testing, Design and Implementation of Software applications, and Analyzing large data & reporting & 5 years of progressive experience as a QA Analyst in ITES [E-learning] industry, & 3 years teaching experience Including Administration support and reports faculty in with the TamilNadu government syllabus for a company Everonn.

Experience

Codeology Tech

Apr 2017 – Dec 2023

Tamilnadu, India

QM/Trainer

Responsibility of project management and Quality and survive of Automations and Upgradations. As with, Derived Project company and completing project Quality and with delivery. As with, Training and Quality Applied Applications and Applied Automations with Certification courses prompted and on with Derived Project company and completing project Quality and with delivery & its Training.

Urjanet

Nov 2011 – Mar 2016

Chennai

Quality Analyst

Responsibilities: • Collected, analyzed, and interpreted raw data from various websites. • Collaborated with the Operations and Technology Department on the development of new automated data management/analysis software, which increased the overall productivity and cut unnecessary costs (Communicated using Zendesk with clients & Managements). • Working with utility data, Data and Quantitative Analysis, Decision Analytics, Business Intelligence (BI), Research, Reports and Forecasts. • Document various Data Quality mapping document. • Strong experience in defect root cause analysis and present defect metric to the development team for improvement. • Reported defects in timely manner and track it till the closure (defect tracking tool used-Jira) • Participating in the Analysis, Design and Development Phases of report development, • Performance tuning and production rollout for every report of Information Technology Department. • Driving the Defect status calls to represent the testing issues and initiate escalations on time. • Peer review of test cases and ensuring mapping to the requirement specification of the RTM. • Provided Test summary report to management with a complete statistics of testing status. • Owned the assigned reports, worked on them and updated the Report Development Scheduler for status on each report. • Participated in monthly meetings with executives, provided information on the progress.

Symbioun Technologies Inc [Droisys], Chennai

Mar 2011 – Sep 2011

Chennai

Test Engineer

Responsibilities: • Defining the project scope, test objective, test strategy and data requirements for the testing effort. • Participating in Kick off meeting. • Providing the forecast and estimations. • Preparing the test plan for the initiatives. • Tracking Test scenarios/Scripting status on the monthly initiatives. • Collaborate with business analysts to clarify application requirements for the initiative. • Coordinate work with other developers and designers on the team. • Coordinating with the Development team to judge the impact on the applications. • Prepare execution plan and test data for assigned work. • Follow procedures and standards set by the project. • Driving the Defect status calls to represent the testing issues and initiate escalations on time. • Tracking the Defects to Closure • Writing & reviewing the Storyboard, creating & verifying the template designs • Reported defects in timely manner and logged the same into defect tracking tool (Bugzilla)

HOV Services (Ex. Lason India Pvt LTD), Chennai

Nov 2005 – Nov 2010

Chennai

Senior Associate

Responsibilities: • Ensuring Project Quality requirements are met. • Generating and analyzing various reports to assess and maintain project quality, like Quality • Dashboard, APMS, Calibration Grades, Defect Directory, Survey, etc... • Analyzing causes for internal rejection/non-conformance, root cause identification, and deriving structured CAPA for process improvement. • Product training for every new processor batch recruited. • In-charge of certification process for new hires. • Analyzing dispatched cases to enhance team knowledge. • Auditing cases processed by associates and reporting issues to production team for • corrective action. • Worked in-tandem with operation engineers for project growth. • Preparation of report.

Education

Bharathidasan University

Jun 2001 – Apr 2004

MCA, Computer Applications

Bishop Heber College, Trichy

Jun 1998 – Apr 2001

BSc, Computer Science

Rajalingam Mahalingam

Test Engineer, Manual QA, Data Analyst, Product/Customer Support (Email/Chat/CRM)

Skills

Languages