Greetings,
Experienced and customer-centric Customer Support/Helpdesk Analyst with a passion for providing outstanding service in a way that meets all expectations; with a strong focus on customer’s satisfaction, understanding, importance and comfortability.
Proven track record of resolving customer issues promptly and efficiently, ensuring high levels of satisfaction. Skilled in troubleshooting technical problems, providing user training, and creating helpful documentation.
In my role, I have;
🔹 Maintained a 95% customer satisfaction rating by consistently providing timely and effective support.
🔹 Reduced average response time to customer inquiries by 20% through the implementation of streamlined processes.
🔹 Increased first-call resolution rate by 25% by providing comprehensive training to support team members.
I am your detail-oriented and results-driven Data Entry Specialist/Data Analyst with a passion for transforming raw data into meaningful insights. Experienced in data entry, analysis, and visualization, with a proven track record of delivering accurate and timely results. Excel, and data visualization tools such as Tableau.
In my role, i have;
🔹 Increased data accuracy by 20% through the implementation of rigorous quality control measures.
🔹 Improved data entry efficiency by 25% by streamlining data entry processes and utilizing automation tools.
🔹 Generated actionable insights from data analysis, resulting in a 15% increase in operational efficiency.
My Core Strength includes 👇👇👇
Technical Proficiency
Customer Service Skills
Microsoft Word
Google Sheets
Time Management and Organization
Problem-Solving Abilities
Data Analysis
Microsoft Word
Active listening skills
Knowledgeable in Non-Verbal communication
Time Management and Organization
Microsoft excel
Workflow Optimization
Documentation And Reporting
Teamwork and Collaboration
Excellent Communication Skills
Empathy and Patience
Conflict Resolution Skills
Positive Attitude and Adaptability
Accurate data entry and database Management.
CRM Tools
Attention To Detail
I am eager to leverage my skills and experience to help you deliver exceptional support experiences to your customers. Let's connect to discuss how I can contribute to your team's success!
Experience
Mastermind Integrated Concept
Mar 2023 – Present
Lagos, NGA
Customer Support/Customer Service Representative
--Effectively managed contract, achieving customer's expectations and achieving a 40% upsell
--Built -back customer trust, achieved vendor of choice status from 30% - 60% engagement
--Provided outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.
--Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude.
--Coordinated outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention.
