Core Competencies include with strong interpersonal communication skills to
interact effectively with customers and management. • Accomplishes organization
goals by accepting ownership for accomplishing new and different requests;
exploring opportunities to add value to job accomplishments. • Commendable time
management, organizational skills, and consistency to deliver service outcomes that
exceed expectations
Loading...
Experience
Apple Inc.
Feb 2021 – Present
Egypt
Technical support advisor
* Promoted strong customer satisfaction by diagnosing and troubleshooting
technology issues without need for escalated support.
• Helped large volume of customers every day with positive attitude and
focus on customer satisfaction.
• Used company troubleshooting resolution tree to evaluate technical
problems and find appropriate solutions.
