Abdullah Hassan

Message

Intro

Cairo, Egypt

Technical software support engineer at Flairstech

Studied Telecommunication and electrical engineering at October Higher institute for engineering

Joined May 14, 2021

Skills

Languages

Arabic

Native or Bilingual

English

Native or Bilingual

About

A telecommunications engineer with proven experience in networking, customer service, and technical support

Experience

Flairstech

Jun 2020 – Present

Cairo, Egypt

Technical software support engineer

Working in a leading company in outsourcing/offshoring for an Australian project, as a software support engineer, My role lies in supporting a property management system for hostels and Hotels. Supporting everything about the software, starting from managing the cloud environment, database servers, SQL scripting, and hotfix implementation.

Concentrix

Nov 2019 – Jun 2020

Cairo, Egypt

Technical support representative

Supporting a Canadian internet provider through calls, emails. Mainly, hardware support, escalating tickets for technician visits, guiding customers, and educating them.

Education

October Higher institute for engineering

Nov 2016 – May 2021

Bachelor of science, Telecommunication and electrical engineering