Abiola Sodeeq Ademuyiwa, Junior Product Manager

About

Empathetic Product Manager with deep understanding of user needs and market trends. I have experience in building products from ideation and driving it to the launch, collaborating with all stakeholders and translating their feedback into detailed requirements and prototypes, features to prioritize based on business and users needs, and ability to analyze consumer insight for product innovation.

Experience

Studomia LTD

Jun 2023 – Present

Remote

Product Manager

Define product features, requirements, and backlog for prioritization; translate business objectives set for product into engineering and technical requirements. Develop and communicate overall product vision and strategy in line with company's goals and market demands, which involves conducting market research, understanding user needs, and identifying opportunities for product innovation. Manage product lifecycle, including overseeing design, development, testing, and release processes by providing guidance and feedback to the development team, conducting product reviews, and ensuring timely delivery of high-quality products. Create and maintain a product roadmap that defines timeline and key features for product development, which involves prioritizing features, setting milestones, and aligning the roadmap with user and business objectives. Collaborate with all stakeholders to gather and document product requirements by defining user stories, feature specifications, and acceptance criteria.

AZA Finance

Apr 2019 – May 2023

Remote

Senior Customer Support

Implemented a ‘user education’ initiative that led to a 28% increase in product usage and enhanced user experience, leading to an exceptional product performance. This initiative was instrumental in helping us gather valuable feedback from customers for the improvement of new product features. The initiative also contributed to the outstanding success of the product, generating a staggering monthly revenue of over $35,000. Introduced a transformative 'product hub' initiative, empowering colleagues to gain extensive product knowledge. This resulted in support agents going above and beyond in engaging with products and comfortably resolving product complaints. It also led to an improved average customer happiness rating for all agents from 85% to 96%. Investigated and resolved a recurring leakage on a newly launched API product which saved us a cost of over $10,000 per month. My investigation identified one of our VIP clients as the source of the leakage, and a meeting was immediately summoned to resolve it. The outcome led to an improved operational efficiency for both parties. Provided effective supervision and mentorship to a group of 5 new employees, resulting in their remarkable growth and transformation into high-performing individuals in the company. Achieved a customer happiness rating of 97% and Quality Assurance mark of 98% for 3 consecutive quarters.

AXA Mansard Insurance

May 2017 – Mar 2019

Lagos, Nigeria

Customer Success Associate

Identified a critical product knowledge gap and facilitated a bi-weekly knowledge training program, empowering colleagues with essential expertise and fostering a culture of continuous learning. Pioneered a customer-centric advocacy approach, elevating their needs and feedback as the paramount yardstick for fueling ongoing product enhancement. Collaborated with the product team to deliver and launch innovative functionalities on the ‘MyAXA App’, resulting in a significant improvement in usability and a seamless user experience. Conducted product investigations into current functionality and usage. Engaged stakeholders to collate suggestions for product improvements and new features

Education

Algarve University

Sep 2022 – May 2023

Masters, Tourism Economics and Regional Development

Ahmadu Bello University, Zaria

Sep 2010 – Mar 2014

Bachelors, Economics

Abiola Sodeeq Ademuyiwa

Junior Product Manager

Skills

Languages