Adeola Ogundipe

About

I am an experienced customer service professional for over 5 years. My roles have involved not just responding to queries but also proactively identifying customers needs and addressing their concerns. I must say have a solid foundation in customer service that can be valuable to your company.

Experience

Mediumboiy LLC

Jul 2019 – Present

Customer Care Support

Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information.

Walmart Stores INC.

Jun 2018 – Jul 2019

Customer Experience Specialist

Promptly responding to customer queries via email, live chat, video, phone, and social media channels. Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible. Maintaining a polite, helpful, and professional manner always. Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved. Providing training to new customer service agents. Tracking customer experiences across online and offline channels, devices, and touch points. Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness. Aligning customer experience strategies with marketing initiatives. As well as informing customers about new product features and functionalities. Identifying customer needs and taking proactive steps to maintain positive experiences. Analyzing customer feedback on product ranges and new releases, as well as preparing reports.

Education

Chattahochee Techinal College

Associate , Computer Programming

Skills