Aditya Pandya, With over 5 years in customer service, I excel in handling customer issues via chat, email, and calls. I also hold an MBA degree in HR.

About

With over 5 years and 7 months of experience in customer service at renowned companies like Amazon and Aegis, I bring a wealth of expertise in handling customer interactions across chat, email, and call mediums. My professional journey has honed my skills in problem-solving, communication, and customer satisfaction, making me adept at managing and resolving customer issues efficiently. In addition to my extensive customer service background, I hold an MBA in HR, equipping me with a robust understanding of human resource management, employee relations, and organizational development. My academic credentials, combined with my practical experience, enable me to bridge the gap between customer service excellence and effective HR practices. I am now seeking a remote role where I can leverage my dual expertise in customer service and HR to contribute to a dynamic team. My goal is to deliver exceptional service while fostering a positive and productive work environment.

Experience

Amazon-Amazon

Aug 2023 – Present

Ujjain, Madhya Pradesh

Customer Service Executive

· Championed initiatives to improve customer satisfaction metrics, driving the team towards achieving service excellence goals. · Specialized in handling risk and fraud cases and implementing preventive measures. · Handling fraud related escalations from the primary team. Customer Support Executive.

Amazon-Amazon

Aug 2017 – Nov 2021

Pune, Maharashtra

Customer Service Executive

• Hired as a Customer Support Associate for United Kingdom chat and email process. This included understanding customer problems and helping the customer with the resolution. This responsibility also included helping customers with any pre or post order queries. • Promoted to Customer support escalation lead. This role encompassed handling contacts that the front-line associates were unable to and/or handling such contacts that needed escalation from the previous level.

Aegis India Pvt. Ltd.

Dec 2016 – Jun 2017

Pune, Maharashtra

Customer Service Executive

• Part of the level 2 team, handling calls and providing end to end assistance to customers regarding their payments and raised grievances, if any. • Part of the complaints resolving team, this included going through the complaint raised in form of a docket by fellow teammates, resolving the docket and getting back to the customers via calls with the resolution.

Education

M.I.T. Group of Insitutes

Aug 2018 – May 2020

M.B.A., Human Resource Management

Nowrosjee Wadia College

Jul 2013 – Apr 2016

B.A., Economics

St. Paul's Convent School

Apr 2011 – Mar 2013

Senior Secondary Education, Commerce + Informatics Practices

Aditya Pandya

With over 5 years in customer service, I excel in handling customer issues via chat, email, and calls. I also hold an MBA degree in HR.

Skills

Languages