Adriel Maguez, IT | RemoteHub

About

I am Adriel Maguez, an IT professional with a strong focus on cybersecurity. I completed an intensive one-year program at HackerU trade school, where I gained comprehensive knowledge in cybersecurity. I recently earned the Certified in Cybersecurity certification by ISC2 and am pursuing further certifications like ECH and OSCP. My background equips me with the skills to tackle various IT challenges, from network management and systems administration to identifying and mitigating security threats. I am committed to maintaining the integrity, confidentiality, and availability of information, making me a valuable asset to any IT team.

Experience

Anthology, Inc Remote - USA

Oct 2023 – Jun 2024

Remote

CUSTOMER SERVICE ADVISOR (SEASONAL)

• Improved first-call resolution rates by helping students across multiple departments: financial aid, registrar, admissions, and IT. • Enhanced training programs to equip trainees with advanced internet search techniques for faster and more accurate information retrieval, aiding in efficient student assistance. • Thrive in high-pressure environments with constant high-volume calls from over 40 colleges, showcasing adaptability and readiness to efficiently handle student inquiries. • Participate in weekly meetings to provide insightful suggestions on how colleges can enhance information provided, ensuring we maximize our ability to support students effectively.

MTI Technologies

Oct 2021 – Aug 2023

New York

IT TECHNICIAN

• Repair and install hundreds of security positions for Fortune 500 companies at retail locations across the East Coast, including Apple, Samsung, Sony, etc. • Fully update dozens of server racks with new servers and routers for CVS. • Perform monthly security welfare checks at international telecommunications retail stores, including T-Mobile, Sprint, and AT&T

GreenChip

Jan 2019 – Sep 2021

Remote - New York (Hybrid)

REMOTE CUSTOMER SERVICE SPECIALIST

• Successfully learned Cisco console commands to fully reset hundreds of Cisco routers and servers. • Performed full integrity checks on systems in order to remove malicious content from personal devices. • Wiped and properly formatted hundreds of hard drives while maintaining the structural and digital integrity of the drives. • Single handedly managed the entire E-commerce business, resulting in increased revenue of 30% and profits of over $25,000.

Education

TurnToTech

Sep 2019 – Oct 2020

Cyber Security Certificate, Cyber Security

Adriel Maguez

IT

Skills

Languages