Agnes Jane Bibat, Senior Customer Service Representative

Sourcefit Philippines

Sep 2022 – May 2023

Quezon City Philippines

Customer Service Representative

(USA Ebike Industry) Managed inbound, email, and outbound customer customer inquiries/concerns/complaints. Assisted customers in selecting products that meet their needs. Resolved order disputes and handled aftersales concerns, including technical issues. Processed orders accurately and efficiently, ensuring timely delivery. Maintained up-to-date knowledge of products, services, and company policies to provide accurate information to customers.

Alorica Philippines

Jun 2019 – Aug 2022

Quezon City, Philippines

Customer Service Representative/Senior Customer Service Representative

(T-MOBILE) Managed chat and inbound customer inquiries/concerns/complaints. Handled advanced technical concerns, Billing, research of process policy, troubleshooting and utilized product knowledge to resolve issues efficiently and reduce wait times. Pitching products that is best fit for customer's need. Minimal outbound calls for follow up on filed tickets regarding complex concerns.

Shore Solutions/ Acquire Asia

Nov 2017 – Jan 2019

Mandaluyong City

Customer Service Representative

(KFC, Local order taking) Processed customer orders accurately by entering them into the computer system and verifying order details. Coordinated with partner stores to ensure orders are filled correctly and delivered on time. Responded to customer complaints and questions, resolving issues promptly and effectively. Sent order summaries and invoices to customers via SMS or email, ensuring timely and accurate communication.

Agnes Jane Bibat

Senior Customer Service Representative

Skills

Languages