Ahmad Latif

Customer Support Representative | Helpdesk Team Lead at Sentinel Group Security | Recruiter |

Message

Intro

Bahawalpur, Pakistan

Customer Support Representative at Sentinel Group Security(Remote)

Helpdesk Team lead at Essentia technologies pvt.ltd

Studied Computer science at The islamia university

Writing & Editing

Joined April 5, 2023

Skills

Languages

English

Fluent

About

I have 2 years of experience working as Customer Support Representative. Handling international calls, Emails etc. Also have expertise of article writing, Data Entry projects.

Experience

Sentinel Group Security(Remote)

Apr 2024 – Present

Loughton, United Kingdom

Customer Support Representative

As a helpdesk team lead in a control room setting my responsibilities encompass a wide range of tasks aimed at providing efficient customer support. This includes managing incoming calls and emails, promptly addressing customer queries and concerns, overseeing scheduling and roster allocations, and leading the team to ensure all tasks are completed effectively. Additionally, I play a pivotal role in maintaining smooth operations within the control room environment, fostering collaboration among team members, and implementing strategies to optimize workflow and customer satisfaction.

Essentia technologies pvt.ltd

Aug 2021 – Present

Bahawalpur

Helpdesk Team lead

Working as team lead at helpdesk support, dealing with international clients, managing calls and email, and recruitment as well.

Education

The islamia university

Feb 2016 – Mar 2018

Master of Computer Science, Computer science