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Ahmed Yahia

Enterprise Service Optimization &problem management engineer For contact: ahmedyahia529@gmail.com

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Intro
Cairo, Egypt
Enterprise service optimization and problem management engineer at Telecom egypt
Studied Computer science at Faculty of computers and information science
Joined January 6, 2022

Skills

Languages

Arabic
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Native or Bilingual
English
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About
*i have a bachelor's degree in computer science , Knowledgeable professional in Network Field with exceptional communication and Networks problem -solving skills. *well experienced in dynamic,static routing ,switching and implementing high availability solutions. * ability to Migrate enterprise customers from cisco to Juniper routers & vice versa. * ability to Work efficiently on Cisco IOS , IOSXE , IOS XR , Juniper Routers . *. Solve network connections emergency problems. *troublshoot MSAN cabinets , DSLAMs. *well experience on cisco , Brocade switches. *Handle Layer2&L3VPN Cases , create VRFs and sub- interfaces and assign to them the customer private configuration. *Handle all Enterprise cst transmission solutions (Wimax , Fiber , Leased line ) . . Dependable and trustworthy and ready to be challenged.
Experience
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Telecom egypt
Jul 2020 – Present
Al Dokki ,Giza,Egypt
Enterprise service optimization and problem management engineer
ATM/IP Migration – IP/IP Migration: • Migrate Enterprise customers from Cisco to Juniper &Vice versa. • Design alternative solutions to maintain customer Service Level Agreement SLA. • Solve Emergency Network Problems of Enterprise Customers . • Implement , configure , troubleshoot MPLS (L2VPN , L3VPN) on PE routers and ensure full connectivity for Enterprise customers. • Configure and troubleshoot PE-CE routing protocols (Static, RIP, OSPF, EIGRP, BGP). • Create VRFs and Sub-interfaces and assign to them the customer's private configurations. • Implement, configure, and troubleshoot SHDSL local loop terminations on ATM and IP DSLAMs. • Configure and supporting and troubleshoot all Enterprise cst transmissions solutions (Pre￾Wimax , Fiber , Copper leased line). • Implement, configure, and troubleshoot L2, L3 and EFM Modems and customer's premises (CE/CPE routers). • Ability to work efficiency on Cisco IOS , IOSXE , IOSXR , Juniper Routers. • Well experienced in Lead with Juniper Routers.. • Well experienced in Lead with Cisco Routers , Switches , Brocade Switches. • Troubleshoot MSAN Cabinets , DSLAMs • Have experience in Dynamic, Static Routing. POP Transformation and Arrangement: • Improvement of POPS arrangement inside the exchanges to avoid any potential crises. Power Secure: • Migrate some DC power devices enabled from AC power to DC power board to make sure it is totally secured
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Telecome egypt
Oct 2018 – May 2020
Mohandseen ,Giza,egypt
Technical support
.Handle customers problems (Logical , Physical ) problems. • Lead with ADSL , VDSL customers problems. • Troubleshoot FTTH cases. • Create tickets and escalate them to the responsible team. • Handle Sales Inquiries.
Education
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Faculty of computers and information science
Sep 2014 – May 2018
Good, Computer science
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