Grown in a family business, I learned at a young age to deal with customers and acquired the knowledge that they are the key to success. passionate about client relations and customer care
Graduated in International Business with a total of 11 years of experience mostly working with customer support and Project management.
My motivation comes from the belief that everything can be improved.
Experience
IBM
Oct 2020 – Present
Guadalajara
Product Manager
Main activities: Overseeing end-to-end product development lifecycle, managing vision, roadmap, requirements, and product backlog based on customer needs, market trends and innovation. Maintaining the prioritized backlog of user stories, features, and defects, understand the features and changes in product requirements and support the sprint planning exercises. Gain a deep understanding of users and customers, identify, and fill product gaps and generate new ideas to improve user experience and drive growth. Embrace change, maintain an open mind and adaptability in the face of ambiguity and change as the industry is ever changing. ​​
IBM
Oct 2020 – May 2021
Guadalajara
Product Manager
Main activities: Overseeing end-to-end product development lifecycle, managing vision, roadmap, requirements, and product backlog based on customer needs, market trends and innovation. Maintaining the prioritized backlog of user stories, features, and defects, understand the features and changes in product requirements and support the sprint planning exercises. Gain a deep understanding of users and customers, identify, and fill product gaps and generate new ideas to improve user experience and drive growth. Embrace change, maintain an open mind and adaptability in the face of ambiguity and change as the industry is ever changing. ​​