My interests in customer support lie in the ability to provide efficient and effective solutions to customers. I enjoy being able to help people with their problems and provide them with the information they need to make informed decisions. Additionally, I find it rewarding to continually improve and refine my responses based on user feedback, ensuring that I am always providing the best possible service to customers.
# year of experience as customer support at Elevate k12 Responded to customer inquiries via phone, email, and chat in a timely and professional manner
Resolved customer issues, including complaints and escalations, to ensure customer satisfaction
Maintained detailed records of customer interactions and followed up with customers as necessary
Collaborated with cross-functional teams to identify and address customer needs
Assisted with sales and order processing as needed
Experience
Elevate k12
Mar 2022 – Present
Mumbai
Customer support
Handled customer inquiries via phone, email, and social media, providing prompt and accurate responses
Resolved customer issues, including technical support and billing inquiries
Maintained a high level of customer satisfaction through effective communication and follow-up
Collaborated with other departments to resolve customer issues and ensure timely resolution
Assisted with training new team members on customer service best practices
