Akhileshwar Singh, Pre-Sales Executive/Consultant/ Customer service with nearly 6 years of experience in Customer support /Sales / Marketing & E-commerce.

About

I've gained extensive experience in customer relations, service management, and handling escalations. I have worked in different regions i.e. EMEIA, NAMERS and, I've also excelled in sales, including lead generation and B2B/B2C sales. Additionally, I've created and executed campaigns and generated reports, equipping me with a diverse skill set for customer-focused roles, sales, and operational tasks.

Experience

Concentrix technologies Services ULC

Mar 2024 – Present

Waterloo, ON, CAN

Technical Support L2

As Technical Support at Concentrix, I bring expert technical knowledge, strategic leadership, and a passion for excellence in customer service. My journey in the tech support industry has been driven by a relentless pursuit of innovation, efficiency, and the empowerment of my team to exceed our KPIs and deliver unparalleled value to our clients. I specialize in steering high-performing teams through complex technical challenges and transforming customer service experiences through proactive problem-solving and empathy. My data-driven approach leverages insights to exceed performance targets and continuously improve service delivery. With a hands-on leadership style, I foster a culture of continuous learning, resilience, and adaptability, ensuring we stay ahead in a fast-paced, ever-evolving sector.

PlacidWay LLC

Nov 2022 – Apr 2023

Remote

Key Account Manager

I am an experienced professional with a specialized focus on managing strategic partnerships across the EMEA region, particularly in hospital collaborations and patient engagement initiatives. With a proven track record of executing impactful promotional campaigns, seamlessly onboarding new partners, and delivering essential medical treatment information to a global patient audience through diverse communication channels, my career has been dedicated to enhancing patient care and support. My expertise lies in securing high-value accounts through the application of advanced consultative selling techniques and crafting tailor-made solutions that meet the unique needs of each customer. I approach every patient interaction with empathy and a consultative mindset, prioritizing customer satisfaction and building lasting relationships based on trust and value. Key Accomplishments: • Spearheaded multi-channel promotional campaigns that significantly increased patient engagement and treatment awareness. • Successfully onboarded numerous strategic partners, expanding our network and enhancing our service offerings. • Developed and led training programs for service teams, improving account management strategies and service delivery efficiency.

Groupbayport

Jun 2021 – Aug 2022

India

Pre-Sales Executive

As a seasoned Sales Strategist with a demonstrated history of success in Australia, New Zealand, and the UK, I thrive on creating and capitalizing on opportunities to drive growth and exceed targets through bespoke solutions. My expertise lies in understanding and aligning with our clients’ business objectives to deliver unparalleled value and satisfaction. Here’s a glimpse into how I make a difference: 🔹 Strategic Opportunity Identification: I have a keen eye for recognizing significant opportunities, devising custom solutions that perfectly align with our clients’ goals, leading to impactful outcomes. 🔹 Territory Management Excellence: My strategic approach to managing sales territories across Australia, New Zealand, and the UK has resulted in sustained customer satisfaction and substantial market expansion. 🔹 RFP and Bid Mastery: With a profound understanding of market dynamics, I excel in pinpointing and responding to RFPs and bids, securing wins through strategic market intelligence. 🔹 Collaborative Solution Crafting: Partnering closely with delivery heads, I ensure the formation of optimal teams for project delivery, guaranteeing accurate estimations and technical solutions that meet our high standards. 🔹 Expansive Networking: By building vast networks both internally and with our customers, I’ve enhanced our sales team’s capabilities, leveraging effective resource utilization to bolster our market presence. 🔹 Pre-Sales Strategy Implementation: I translate complex business objectives into executable, strategic pre-sales plans, consistently meeting and surpassing targets within set deadlines.

VOIS

Oct 2017 – Mar 2021

India

Customer Retention Executive

During my tenure at Vodafone Group, I excelled in enhancing customer satisfaction and driving sales growth. Highlights of my contributions include: • Sustaining a 95% customer satisfaction rate by quickly resolving queries and managing 50 daily interactions, reducing wait times by 20%. • Exceeding sales targets by 15% and increasing average transaction value by 10% through effective upselling and proactive sales strategies. • Boosting conversion rates by 25%, reclaiming 20% of lost customers through win-back campaigns, and increasing customer loyalty by 30% with personalized retention plans. • Utilizing CRM systems to improve response times by 25%, optimizing customer service efficiency and operational effectiveness. My role was pivotal in bolstering customer engagement, retention, and sales performance, showcasing my commitment to operational excellence and strategic growth.

Education

Conestoga College

May 2023 – Dec 2023

Process Quality Engineering, Management Studies

Kalinga Institute of Industrial Technology

Jun 2013 – Jun 2017

BTech, Mechanical Engineering

Akhileshwar Singh

Pre-Sales Executive/Consultant/ Customer service with nearly 6 years of experience in Customer support /Sales / Marketing & E-commerce.

Skills

Languages