Alauddin Al Helal, Office Administrator & Customer services

About

Hi, this is Alauddin Al Helal. I have done my graduation in Business Administration, also have completed International Diploma in Computer Studies. Proactive problem solver and having 5 years experienced in Office Administration and want to be a professional freelancer. I perform all data entry related tasks including data processing, data mining, data scraping, Web research, Email marketing, customer services and deliver data files accurately and on time to the client.

Experience

BD Food & Dairy LTD

Mar 2016 – Present

Bangladesh

Office Administrator & Customer Relation.

 Data Entry, Data Processing, Data Collection  Data Mining, Data Scrapping,  Data Convertion (PDF to word/excel, PDF file creator)  Web Search, Web Scraping  Email Marketing, Email Handling, Facebook boost  Customer Support and Services  Photoshop Editing & retuch

M.H.Alshaya Co.Ltd

Sep 2010 – Oct 2015

Saudi Arabia

Sales Manager

 Develop business strategies to raise our customers’ pool, expand store traffic and optimized profitability.  Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.  Ensure high levels of customers’ satisfaction through excellent service.  Complete store administration and ensure compliance with policies and procedures.  Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.  Manage all online orders, communicate with customers, delivers the items to the customers and ensure that customers has received correct products, exact quantity, sizes and so on.

Education

Royal University Of Dhaka

Jan 2006 – Dec 2009

Bachelor Of Business Administration, Marketing

Neural System Ltd

Jan 2000 – Dec 2003

International Diploma/Advanced Diploma in Computer Studies, Database Management & Software development