Aleksandra Balić, Customer Service Representative

About

I'm a pretty much one positive and talkative girl, with big goals and ambitions. I handle work with people easily, likewise maintaining and exceeding customer satisfaction and expectations. I'm very open minded, creative, professional, persuasive, and many more. I enjoy in teamwork and contributing to the company I currently work at, giving my best to keep up their reputation and growth.

Experience

Referrizer

Oct 2022 – Present

Remote, freelance

Cold Caller

INCREASING NUMBER OF SALES BY CONTACTING SMALLER BUSINESS OWNERS, TRYING TO SELL THEM ONLINE MARKETING REFERRIZER OFFERS

Jet Limousines and Transportation LLC

Sep 2022 – Sep 2023

Remote

Dispatch

DISPATCHING THE DRIVERS AND TAKING CARE OF THE RESERVATIONS (MODIFYING, CANCELLING OR BOOKING ANY INCOMING ONES VIA E-MAIL, PHONE OR SMS); TRACKING FLIGHTS AND CHECKING THEIR STATUSES; UPDATING DRIVER STATUSES AND PICK UP/DROP OFF TIMES WHEN/IF NEEDED AND THEIR DRIVER LOGGS, WHILE BEING THEIR SUPPORT ON THE ROAD AT ALL TIMES; WORKING IN EXCEL TO MAKE SHEETS NEEDED OFTEN FOR FLIGHTS, SCHEDULES, CUSTOMER INFORMATIONS, ETC; PROVIDING QUOTES ABOUT RUNS AND WHEN POSSIBLE NEGOTIATING THEIR PRICES; BEING CUSTOMER SUPPORT FOR THE PASSENGERS/CUSTOMERS WHEN NEEDED AND SOLVING ANY ISSUES THEY HAVE VIA E-MAIL, PHONE OR TEXT.

NYC Limo VIP

Apr 2022 – Sep 2022

Remote from office in Novi Sad

Dispatcher and Reservations booker

Glovo

Jan 2021 – Mar 2022

From office in Novi Sad (on-site)

Customer Support Representative

HANDLING CUSTOMER RELATIONSHIPS AND UPGRADING THEM WITH PROVIDING THE BEST POSSIBLE SOLUTIONS IN EVERY INQUIRY SOME CLIENT/CUSTOMER HAS REGARDING THE COMPANY. WORKING IN 365 MICROSOFT OFFICE, MAINLY MAKING SHEETS REQUIRED IN EXCELL ANSWERING THE PHONE AND E-MAILS AND PROVIDING CUSTOMER SUPPORT THE BEST I CAN; WORKING IN TICKETING SYSTEMS SUCH

Education

Gymnasium

Jan 2013 – Jul 2017

linguistical-oriented

Aleksandra Balić

Customer Service Representative

Skills

Languages