Alexandra Welk

Translation, Content Writing and Call Handling

Message

Intro

Fribourg, Switzerland

Studied Translation English to German and German to English at Institute of Linguists London

Studied Cultural Management at FernUniversität Hagen Germany

Studied Translation Science at Fachhochschule Cologne Germany

Translation & Localization

Joined March 13, 2021

Skills

Languages

English

Native or Bilingual

French

Native or Bilingual

German

Native or Bilingual

Italian

Fluent

Spanish

Fluent

About

I am a translator and cultural manager with a vast experience in translation, cultural project management, journalism writing, order management and international call handling.

Experience

Medi24

Oct 2020 – Feb 2021

Bern Switzerland

Call Handler

Processing incoming calls in German, French, English, Italian from customers who need to organize their medical appointments.

Capita SA

Nov 2018 – Sep 2020

Ecublens Switzerland

International Call Agent

Processing incoming calls in French, Italian, English, supplying technical, administrative and billing support for customers.

OK Jobs

Sep 2015 – Oct 2018

Lausanne Switzerland

International Call Agent

Processing incoming calls in French, Italian, English, supplying technical, administrative and billing support for customers.

Bauer Medien AG

Sep 2014 – Mar 2015

Home Office

Translator

Translations French to German and German to French, writing texts for greeting cards and publicity slogans.

Gainsbrook SA

May 2013 – Apr 2014

Fribourg

Translator and Web Content Assistant

Writing product descriptions for fashion (clothes, shoes, gloves, coats), cosmetics and holiday trips in French, German, English and Italian. Writing a fashion and a life style blog, processing customer's inquiries.

Tempobrain AG

Dec 2012 – Apr 2013

Bern Switzerland

International Call Agent

Processing incoming calls in German, French, English, Italian , supplying administrative, technical and billing support for customers.

Bluecoat SA

Sep 2008 – Jul 2012

Fribourg Switzerland

Order Management Specialist

Order Management and order processing (Oracle) for antivirus software and devices from customers from EMEA countries in English, French, German, Spanish and Italian .

Topical Net AG

Apr 2001 – Dec 2001

Cologne Germany

Translation Manager

Managing a software translation project English to German and vice versa, quality monitoring of translations, hiring of translators.

Education

Institute of Linguists London

Mar 2004 – Nov 2006

Certificate in Bilingual Skills, Translation English to German and German to English

FernUniversität Hagen Germany

Oct 2003 – Oct 2005

Postgraduate , Cultural Management

Fachhochschule Cologne Germany

Oct 1992 – Jun 1997

Master, Translation Science