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Alwaba Hlam

Executive Virtual Assistant | Administration Assistant | Customer Service Representative

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Intro
Johannesburg, South Africa
Executive Virtual Assistant at Office Beacon LLC
Studied Logistics Management at Great Learning
Studied Business Administration at University of the People
Studied Data Analysis at google
Studied Business Management at Online Live Learning
Studied Human Resource Management at Online Tutor Helps
Studied Public Relations at Online Tutor Helps
Studied Digital Marketing at google
Studied Legal Studies at Alison
Executive Office
Joined July 27, 2023

Skills

Languages

English
-
Native or Bilingual
About
I’m an Executive Virtual Assistant, Administration Assistant, customer service with 4 years of experience
Experience
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Office Beacon LLC
May 2023 – Present
Remote
Executive Virtual Assistant
Collect and gather relevant data from various sources for analysis. Develop and maintain data reporting systems and dashboards. Analyze and interpret complex data sets to identify trends, patterns, and insights. Prepare and present comprehensive reports and presentations to stakeholders. Collaborate with cross-functional teams to define key performance indicators (KPIs) and metrics. Identify areas for process improvement and implement streamlined data collection and analysis procedures. Ensure data accuracy and integrity by conducting thorough quality checks and validations. Stay updated with industry trends and best practices in reporting and analysis. Provide actionable recommendations based on data- driven insights. Support strategic decision-making by conducting ad hoc analyses and scenario modeling.
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Toys R us
Sep 2022 – May 2023
Johannesburg South Africa
Sales Associate
Fostered customer loyalty, driving repeat business and enhancing sales performance. Delivered exceptional customer support to both internal and external stakeholders. Prioritized customer satisfaction through proactive strategies tailored to meet their needs and address any concerns. Achieved and exceeded daily, weekly, and monthly targets to drive business success.
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Amazon-Amazon
Mar 2018 – Jul 2022
Remote
Customer service analyst
Developed and managed reports, dashboards, and data visualizations to effectively communicate insights to stakeholders. Monitored key customer service metrics, including response times, customer satisfaction, and call volume, and offered actionable recommendations for improvement. Identified and resolved customer service issues, employing troubleshooting techniques and providing effective recommendations for resolution. Actively participated in learning and development initiatives to ensure compliance with contact center requirements and enhance professional skills.
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Xchange Investment Training
Jun 2018 – Jul 2019
Johannesburg South Africa
Customer Service Representative
Prioritized customer satisfaction by implementing forward-thinking strategies to address their needs and resolve concerns. Managed customer complaints and ensured high levels of customer satisfaction through efficient and effective problem-solving. Cultivated customer loyalty, promoted repeat business, and contributed to sales improvement. Participated in proactive and corrective actions to ensure the delivery of exceptional services. Provided clear and timely information to customers, ensuring they are well-informed before, during, and after each interaction.
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Spacex
Apr 2017 – May 2018
Johannesburg South Africa
Administrative Assistant
Created and maintained accurate and reliable records, ensuring data integrity and validity. Organized office operations and provided support to associates, optimizing administrative procedures. Demonstrated proficiency in Health and Safety Management protocols and implemented necessary measures to maintain a safe work environment. Monitored inventory levels and effectively handled supply shortages to ensure smooth operations.
Education
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Great Learning
Sep 2023 – Present
certificate, Logistics Management
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University of the People
Apr 2019 – May 2023
Bachelor , Business Administration
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google
– Aug 2021
Certificate , Data Analysis
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Online Live Learning
– Aug 2021
Certificate , Business Management
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Online Tutor Helps
– Aug 2021
Certificate , Human Resource Management
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Online Tutor Helps
– Aug 2021
Certificate , Public Relations
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google
– Sep 2020
Certificate , Digital Marketing
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Alison
– Mar 2018
Diploma , Legal Studies
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