I am loyal, hardworking, professional and conscientious and having studied the job description for this role, I feel the attributes I possess are a strong match.While at work, I am someone who takes great pride in delivering each task to high standard and I achieve that by working closely with other people within the team.
I am looking forward to learning the role quickly and getting to know as much about the product and service so I can start contributing and making a positive impact. I am confident I will prove an asset to your company and respectfully submit my application for your review. I’ve worked for ten years in customer service, and I always go above and beyond what’s expected of me. As a CSR at Vodafone, I helped design a new sales strategy to seamlessly upsell customers and consistently deliver value. Within 14 months of implementing this strategy, our company saw a 20 percent increase in customer satisfaction.I was responsible for leading service agent training and gained a reputation for being a positive and enthusiastic team player. As a training specialist, I taught agents how to be careful and patient listeners. I also ensured they had extensive knowledge of our products as well as the tools we use, including Excel.
I would like to request a meeting to discuss how I can help meet your goals. I am available at your convenience and hope to hear from you soon.
Experience
VODAFONE INDIA SERVICE PVT.LTD
Sep 2016 – Present
PUNE
SENIOR CUSTOMER SERVICE ASSOCIATE
Managed high levels of call and chat flow and
responded to technical support needs.
•Collaborated with supervisors to escalate and
address customer inquiries or technical issues.
•Used ticketing systems to manage and process
support actions and requests.
•Assisted customers in identifying issues and
explained solutions to restore service and
functionality.
•Explained security measures in simple
terminology to help users understand malware
and phishing threats.
•Researched product and issue resolution tactics
to address customer concerns.
•Identified potential sales and cross-selling
opportunities and informed supervisor.