Over 7 years of experience in the BPO industry :
• Developed strong expertise in customer service, sales, and leadership.
• Worked with Comic Alley Inc., Alorica, and VXI.
Achievements :
• Consistently delivered exceptional results.
• Earned multiple accolades as one of the top agents in our cluster.
Customer Service Representative (Sales) :
• Assisted customers via phone, email, and chat.
• Responsibilities included resolving inquiries, explaining billing concerns, processing orders, and upselling products and services.
• Provided detailed product information and guided customers through troubleshooting steps.
• Ensured customer satisfaction and retention.
Subject Matter Expert :
• Promoted due to dedication and performance.
• Handled escalated calls and supervised the team in the absence of the team manager.
Virtual Assistant :
• Managed administrative tasks, including scheduling, email management, and data entry.
• Assisted with content creation and coordination for various projects.
Social Media Inbox Manager :
• Managed and responded to customer inquiries and messages across social media platforms.
• Ensured timely and effective communication to enhance customer engagement and satisfaction.
• Monitored social media activity to identify trends and address issues proactively.
Versatile Creative & Project Management Pro:
Expert in Canva & CapCut : I am well-versed in using Canva for creating visually appealing designs and CapCut for editing engaging video content. My expertise in these tools allows me to deliver high-quality graphics and videos tailored to your needs.
I’m also proficient in using Notion, Slack, and Google Sheets, which I leverage to streamline project management, enhance team communication, and organize data efficiently. These tools, combined with my design and video editing skills in Canva and CapCut, enable me to deliver comprehensive and polished results tailored to your unique needs.
I specialize in using ChatGPT and a variety of AI tools to supercharge productivity, streamline processes, and craft innovative solutions that align perfectly with your unique goals. My expertise in these platforms allows me to bring a creative and personalized touch to every project.
