Experienced in sales, B2B marketing and SaaS software analysis. Have worked with apparel manufactures Faisalabad for 6 years as a content strategist and their senior digital services consultant. Main responsibilities included:
Handling combined project management, technical, sales and customer service experience to implement proprietary advertising solutions for large-scale enterprise clients.
Involved operating around ten different computer programs daily and troubleshooting various devices and equipment while offering customer service.
Provided customer service and analyzed problems effectively at all times and work with sensitive and confidential customer information.
Provided exceptional customer service while troubleshooting hardware and software issues, internet connectivity, and other technical problems.
Provided leadership for Tier-1 technical support representatives in terms of quality of customer service and technical knowledge.
Utilized SQL to perform data mining tasks on oracle.
Responded to customer via phone and/or email, providing technical information and assisting with troubleshooting of devices or software
Support areas included internet connectivity, hardware/software configuration, browser and email troubleshooting.
Maintained email applications and monitored for any phishing or viruses.
Administered new user Active Directory and email accounts
Investigated issues and options via email, internal systems and made outbound calls to contractors and/or other departments to quickly resolve.
Answer any technical questions, help trouble shoot alarm systems, and set up installation and repair appointments.
Acted as mentor for technicians assisting them with technical questions as well as escalated situations.
Diagnosed issues and set work orders - Troubleshot problems and answered technical questions
Answered technical questions from our clients as well as emails.
Research and resolve customers' technical questions and concerns.
Respond to telephone calls using excellent diplomatic and communication skills.
Answer telephone calls regarding customers requesting information on products.
Assist customers with technical problems and issues related to hardware, software, attend telephone calls related to computer problems.
Answered phone calls from customers who needed assistance on their wireless inquiries and offered tech support from a desktop computer.
Support sales organization through customer care activities.
Managed client relationships as a dual Tech Support and Customer Care point of contact.
