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Anand Singh

Customer support executive| Team Supervisor| Team Leader

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Intro
Mumbai , India
Team Supervisor at Team Whale
Studied Commerce at Gujrat University
Consumer Services
Joined October 17, 2022

Skills

Languages

Hindi
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Native or Bilingual
Marathi
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Native or Bilingual
About
Hello, I am a self motivated individual with 8+ years of experience in Customer support. I am looking for Customer support executive/ Team supervisor/ Team Leader position. I have good management skills, soft skills and Time management. Also, I have good knowledge of technical tools like Excel, JIRA, Zendesk and CRM.
Experience
User avatar
Team Whale
Aug 2020 – Present
Remote
Team Supervisor
Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities
User avatar
Ani technologies pvt Ltd
Dec 2016 – May 2020
Mumbai
ED Supervisor
Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities
User avatar
Om advertising
Jan 2014 – Nov 2016
Mumbai
Team leader
Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities
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Om Advertising
Jan 2013 – Dec 2014
Mumbai
Customer support executive
Handling incoming calls and and answering emails. Maintaining the SLA
Education
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Gujrat University
Jun 2013 – Jun 2016
Bachelor's , Commerce
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