I am a freelancer who can do jobs on data entry, and transaction coordinator job. I also work as a senior trainer 1 on one of the BPO company here in the Philippines
Experience
Virtual Aquad
Dec 2021 – Present
Virtual Freelance job
Transaction Coordinator
Oversee all aspects of buyer & seller transactions from executed purchase agreement to closing.
Coordinate title/escrow, mortgage loan, and appraisal processes.
Coordinate inspections, assist in negotiations regarding repairs and coordinate completion of repairs.
Regularly update & maintain communication with clients, agents, title officers, lenders etc.
Submit all necessary documentation to the office broker for file compliance.
Coordinate moving/possession schedules.
Schedule, coordinate & attend the closing process.
Input all client information into the client database system.
Schedule 30 Day, 90 Day & 120 Day client customer service follow-up calls to assist with any home improvement provider recommendations and to ask for referrals.
Concentrix Philippines Incorporated
Apr 2013 – May 2022
Quezon City
Senior Trainer 1
Responsible for delivering client focused training to address the new hire, product
update and recursive training requirement of Convergys in support of client programs to
ensure superior workforce preparation with best in class service and delivery.
1. Facilitate the training of classes as required.
2. Facilitate language and culture training.
3. Facilitate language certification for recruiters.
4. Handles Boost class for failed Concentrix applicants.
5. Utilize effective presentation and facilitation skills including creative training
techniques and adult/accelerated learning techniques using a variety of training
delivery modalities in a classroom environment.
6. Prepare and present training materials through classroom learning, hands-on
demonstrations, and supporting activities for technical, customer service, and sales
accounts.
7. Evaluate the performance of agents using tools available such as assessments,
playbook observations, etc., and provide recommendations under the guidance of the
Trainer and Training Manager.
8. Facilitate the transition of trainees from training to the production environment, ensuring
competency levels meet business needs.
9. Maintain current product knowledge for each account by taking calls, attending team
meetings, and side by side observations.
10. Ensure effective, consistent communication with managers, peers, and other resource
groups, including day-to-day informal interaction with clients.
11. Participate in a positive learning culture under the guidance of the Training Manager
