I am an account manager for the travel industry with 7 years of experience managing big OTA accounts such as Expedia.com, Despegar.com, Kayak.com, etc.
Experience
Urucall
Mar 2022 – Present
Montevideo - remote
Subject Matter Expert for Montevideo team
-Give assistance to customers via chat, email, phone call and Zoom.
-Give recurrent training to peers in the MVD Customer Success team.
-Assess and optimize customers listings for the Short term Vacation Rental industry (Outsource for Futurestay.com).
Sabre Travel Network
Jun 2008 – Feb 2015
Montevideo
Senior Account manager
*Performs analytical troubleshooting tasks for top online agencies
mainly in availability and shopping area.
*Trained new hired employees (in Uruguay and Poland) in advanced
and basic troubleshooting techniques and methods, to ensure
effective analysis and escalation procedures establishing faster
responses for incident escalation process.
*Internal escalation contact for Availability product.
*Internal trainer for Availability/Shopping products.
*Account lead for major online customer Expedia.com for over 18
months, also acted as account lead for Priceline.com, Despegar.com,
Travelong, StudentUniverse.com, Zuji.com and Travelocity Partners
as Capitalone.com and Kayak.com