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Andres Pachano

Mid Level- Customer Support Specialist/Consultant

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Intro
Quito, Ecuador
Studied Computer Science at UoPeople
Telecommunications
Joined October 10, 2022

Skills

Languages

Spanish
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Native or Bilingual
English
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Advanced
About
Since I was 16 years old, I got interested in the world of software developing, starting with my first programming language Python 2.7. Nowadays, I am a student in Computer Science at UoPeople, California, EEUU. Before that I was in Universidad de las Americas in Ecuador for two semesters. In addition, I am completing courses at freecodecamp.org
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Experience
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SupportYourApp
Jan 2023 – Sep 2023
Remote
Customer Support Consultant (Tier 3)
(Tech) Customer support Consultant. CRMs Management APIs Troubleshooting - Postman DB Management - MongoDB Customer Ticketing - Troubleshooting issues, attending requests UI - Troubleshooting issues Logs Monitoring.
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Wifiexpert.pro
Feb 2022 – Jan 2023
Ecuador
IT Technitian
WiFi/Ethernet network configuration and instalation, mainstream on mesh networks, such as DECO or OMADA SDN
Education
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UoPeople
Sep 2022 – Present
Bachelor, Computer Science
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