Andrew Harper, Experienced Data Professional

About

I am a young professional in the greater Cincinnati area who specializes in developing tailored and smart solutions in my wheelhouse. My goal is to make a difference through my unique skill set and continue to be a valuable asset wherever I find myself. Most recently I worked in enrollment processing at Centene Corporation, serving the Medicaid population by working with invoicing and proper and timely claims processing. In the past worked as a Customer Support Analyst at Blackbaud. Experienced in Troubleshooting, Technical Support and delivering excellent Customer Service. Studied Business, Spanish, and Information Systems at Anderson University, and spent time overseas learning international business practices in Chile. Specialties and Interests: Global Business, Customer Service, Management, Information Technology, Non-profit, Spanish language, Finance and Banking. I'm also an avid traveler with a never ending thirst for learning and growing. If you have any questions, please don't hesitate to reach out!

Experience

Centene Corporation

Feb 2017 – Oct 2023

Remote - Indianapolis, IN

Enrollment Processor

Develop and maintain tracking systems using Excel, including Pivot Tables and VLOOKUPs, for generating comprehensive reports. Subject Matter Expert (SME) in claims recoupment. Work closely with different lines of business to oversee thousands of dollars in claims recoupments. Utilize Softheon, a prominent health insurance invoicing software, to manage and process enrollments. Demonstrate expert troubleshooting capabilities in proprietary software, ensuring uninterrupted coverage for members.

Blackbaud

Aug 2014 – Apr 2016

Indianapolis, IN

Software Support Analyst

Provided phone and chat support for The Raiser’s Edge, a CRM database software for non-profit organizations. Resolved complex issues promptly and accurately in a fast-paced support environment. Received multiple positive feedback surveys from clients for excellent support services.

Key Bank

Sep 2012 – Jul 2014

Indianapolis, IN

Teller

Assisted customers with sensitive banking needs, ensuring the interests of clients and the bank were safeguarded. Identified sales opportunities and actively engaged in promoting banking products and services. Managed business continuity and operations by maintaining cash vaults, currency orders, and ATM balancing.

Education

Western Governors University

Jun 2021 – May 2022

Masters of Business Administration , Business

Anderson University

Aug 2008 – Aug 2012

Bachelor of Science in Global Business, Global Business

Andrew Harper

Experienced Data Professional

Skills

Languages