Hi there, my name is Ankit, I'm a professional, having prior experience in managing people and projects of different types such a customer services, Tech Support, Product Support among others, before deciding to start as a freelancer.
I have experience in handling Clients and processes from US and CANADA for 4+ years in various inbound voice call processes and projects, ranging from product support, customer service, technical support. Customers felt comfortable while talking to me as I patiently listened to their concerns and provided best possible solutions we had at our disposal at that particular time.
Iam well versed with CRM TOOLS such as HUBSPOT, ZOHO CRM, so I can cover that aspect as well.
I have also used SaaS Help Desk Software's namely ZOHO DESK and ZENDESK.
I am Proficient in English language both verbal and written, good at conflict resolution and solving problems, have good knowledge about computers and software savvy. Iam good at handling client problems and listen to them patiently.
Moreover, Iam open to learning anything new and adapt to the new working conditions a job requires.
I have dedicated workspace with two good specification computers, noise free environment and fast internet connection with power backup facility.
You can have a voice interaction with me to find out whether I have the necessary skills to suit your requirements. I will make sure I provide my services with the best of my abilities, if given the opportunity to showcase my skills.
Thanks for your consideration.
