Anna Jane Pesic

About

I have the skills, experience, and commitment to do the job. I have 10 years of experience as a Spanish-English specialist with job experiences ranging from bilingual customer service specialist (6 years) to marketing executive (6 months) to bilingual account receivable specialist (4 years). My last full-time job was as a Spanish/English Google Ads appointment setter (knowledge in Google Ads, Google Analytics, Google My Business). I am fluent in English, Filipino, and Spanish; intermediate in Portuguese, and beginner in French. My last job was as a Spanish/ English content/website writer for almost a year. I also had opportunities to become the translator/interpreter between Mexico and Philippine managements in an Australian company. Aside from teaching online, I also had the chance to do translation work as part-time job.

Experience

Cream Marketing Agency

Aug 2020 – Feb 2021

Remote

Spanish/English Web content writer

Create content to be published online. Research the subject matter through research and interviews before writing.

Teledirect Ecommerce

Jan 2018 – Dec 2019

Taguig, Philippines

Spanish Google Ads Specialist

Handle English and Spanish -speaking clients Explain prospects about Google ads and how it can help their businesses grows

Infosys BPO

Oct 2013 – Jan 2017

Alabang, Philippines

Spanish Accounts Receivable

Spanish-speaking Account receivable specialist (October 2013-present) • Extra-miler awardee (2014) • Best collector (2015) • Consistently meeting the AR% monthly & yearly targets • Handle more than 300 Philips Spain, both major and minor accounts. • • Transition Philips AR process from Poland to Manila • Consistent Top Collector (2014-2016) • Perfect Attendance Awardee • Send Statement of accounts (SOA) every month • Prepare Month End reports such as Venta Neta, ICS 84-85 and Aging • Register debit notes or disputed invoices • Check payments for web-based clients • Attend to clients’ queries via email • Call Philips Spain clients for any urgent issue or to follow-up invoice status • Verify invoice status via portals • Match payments with corresponding invoices • Instruct Infosys PUNE for posting payments • Reconcile Accounts • Release pending orders • Calculate credit limit for accounts with blocked orders • Download and send invoices, credit notes and other documents requested by clients • Download bank statements • Collect overdue invoices

Convergys's

Apr 2010 – Sep 2013

Eastwood City, Quezon, Philippines

Spanish Customer Service

Consistent top performer & perfect attendance awardee during 3-year tenure. • Consistent Top Customer Service agent (2010-2013) • Perfect Attendance Awardee • Handle customer queries via phone in both English/Spanish • Advise and guide customers for usage and product-related inquiries • Process refund for stolen/lost cheques • Register refund claim form • Analyze refund claim • Handle Customer complaints

Education

Ateneo de Zamboanga University

Jan 2005 – Jan 2009

Bachelor's Degree, Mass Communication

Skills

Languages