Antoinette Thorpe, Customer Service Supervisor

About

Competent, driven, ambitious, composed individual with 14 years of loyal service to my current job, now seeking a new adventure to explore what the world has to offer. Capable of night work.

Experience

Conduent

Nov 2008 – Present

Lot 9 Mega Byte Drive, Barnett Tech Park 4 Fairfield Road, Montego Bay, St James, Jamaica

Customer Service Supervisor

I currently oversee approximately 30 agents, which includes two (2) Team Leads. My task comprises of ensuring my agents adhere to and maintain the requirements of the Client and Company. I review calls and provide feedback and coaching sessions to both agents and Team Leads and join Calibrations sessions to discussed ways we can help improve an agent who is having difficulties meeting the required goal.

Education

Global Service Sector- Heart Trust

Jul 2020 – Jul 2021

Course Completed, Supervisory Management

City & Guilds

Jul 2020 – Jul 2021

Certified Customer Service Agent Level 2 , Customer Support

Anchovy High School

Sep 2000 – Jul 2004

High School Diploma , Business Administration

Antoinette Thorpe

Customer Service Supervisor

Skills

Languages