arjes zarka

IT Support Specialist

Message

Intro

Tirana, Albania

IT Support Specialist at Selecta Customer Services

Technical Support Engineer at Wolters Kluwer

Studied at Harry Fultz

Studied at University of Tirana

Joined December 28, 2022

Skills

Languages

Italian

Advanced

English

Advanced

About

Working knowledge of relevant operating systems, software and programming Excellent problem-solving and critical thinking skills Keen attention to detail Good organization, time management and prioritization Efficient troubleshooting abilities Effective communication skills, including speaking, writing and active listening Great customer service and interpersonal skills

Experience

Selecta Customer Services

Sep 2018 – Present

Tirana

IT Support Specialist

Install, configure, and support workstation software, hardware, printers, and phones Analyze staff needs, identify vulnerabilities, boost efficiency and accuracy

Wolters Kluwer

Aug 2017 – Present

Italy

Technical Support Engineer

Provvediamo a i clienti la più rapida assistenza tecnica sugli applicativi Wolters Kluwer Italia, applicativi forniti a i liberi professionisti, studi legali e tributari, studi di commercialisti ed enti pubblici, etc. L'assistenza consiste nella installazione, manutenzione e risoluzione dei problemi, incluso anche il raccoglimento delle info per eventuali disservizi e troubleshooting.

Education

Harry Fultz

Sep 2017 – May 2018

IT Support Specialist

University of Tirana

Sep 2008 – Jun 2011

Economy Informatics