Arsal Nawaz

Customer Experience & Support Specialist

Message

Intro

Lahore, Pakistan

Team Lead at Mindbridge

Studied Computer Science at National College of Business Administration and Economics

Studied Pre-Engineering at Govt, Shalimar College, Lahore

Computer Software

Joined February 6, 2023

Skills

Languages

Urdu

Native or Bilingual

English

Fluent

About

• Using automated tools to extract data from primary and secondary sources • Removing corrupted data and fixing coding errors and related problems • Developing and maintaining databases, data systems – reorganizing data in a readable format • Performing analysis to assess quality and meaning of data • Filter Data by reviewing reports and performance indicators to identify and correct code problems • Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction • Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time. • Analyzing local, national, and global trends that impact both the organization and the industry • Preparing reports for the management stating trends, patterns, and predictions using relevant data • Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies. • Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.

Experience

Mindbridge

Nov 2019 – Present

Lahore, Pakistan

Team Lead

Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to the team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance.

Abacus Consulting

Mar 2018 – Nov 2019

Lahore, Pakistan

Customer Service Representative

Consistently delivered exemplary levels of customer service responding ● Effectively to customer inquiries. ● Maintained detailed and up-to-date knowledge of products and services ● Facilitating efficient communication with customers. Closely monitored ● Application and adherence to regulatory standards. ● Achieved #10th ranking in a call center. ● Problem-Solving Techniques. ● Led a team in how they completed their tasks. ● Conducted regular quality audits to ensure compliance with company and regulatory standards and policies. ● Coaching new Hires about the product

Education

National College of Business Administration and Economics

Oct 2017 – Sep 2021

Bachelors, Computer Science

Govt, Shalimar College, Lahore

Jun 2015 – Sep 2017

Intermediate, Pre-Engineering