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arthenia boyd

Customer Support Specialist & Digital Content Moderator | Driving Engagement & Excellence in Digital Communications

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Intro
Shreveport, United States
Studied General Studies at Northwestern State University
Health, Wellness & Fitness
Joined November 19, 2023
About
I am a dedicated professional with a passion for Customer Support, Digital Content Moderation, and Social Media Management. My career has been driven by a commitment to excellence in digital communication and a deep understanding of customer engagement strategies. Professional Interests: My primary interest lies in leveraging digital platforms to enhance customer experiences and foster positive online communities. I am particularly drawn to roles that allow me to utilize my skills in customer support and digital content moderation, where I can contribute to creating safe, engaging, and inclusive online environments. Additionally, I am keen on exploring opportunities in social media management, where I can apply my creativity and analytical skills to grow and engage online audiences. Strong Sides: Communication Skills: I excel in both written and verbal communication, essential for effective customer interactions and content creation. Problem-Solving: My experience in customer support has honed my ability to quickly identify and resolve issues, ensuring customer satisfaction. Digital Savvy: Proficient in various social media platforms and digital tools, I am adept at navigating the online landscape to enhance brand presence. Attention to Detail: In moderation roles, my keen eye for detail ensures that online content aligns with community guidelines and brand values. Adaptability: I thrive in dynamic environments, easily adapting to new challenges and continuously evolving digital trends. My goal is to continue growing in these areas, contributing to organizations that value high-quality digital communication and customer engagement.
Experience
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Brentwood Hospital
Apr 2021 – Sep 2023
Mental Health Specialist
Education
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Northwestern State University
Aug 1999 – Dec 2008
Associates , General Studies