Arun K K, 3 years experienced NOC Engineer expertised in Monitoring & Alert Triaging.

About

•A Microsoft certified Azure Administrator having 3 years of progressive experience in IMS projects who worked closely with multiple clients to meet their IT Infrastructure requirements. Administers cloud services mainly on Microsoft Azure, involved in configuring VM, Resource group, etc.. and desired to learn modern cloud technologies. • Thorough with monitoring tools such as SCOM, Cisco Meraki, SolarWinds, Nagios, Zabbix, N-Central, Ping Plotter and Uptime Robot. • Works with various ISP's for network issues. • Windows patching for Staging & Production servers. • In-depth knowledge of ticketing systems such as SNOW, ConnectWise, HPSM 9 and Cherwell. • Imaged machines using Symantec Ghost Server. • Troubleshoot, diagnosis & solve Network/ Windows server problems. • Responsible for inventory management. • Joined bridge calls & documented RCA reports.

Experience

Marlabs Innovations (P) Ltd.

Jan 2020 – Jan 2022

Kochi, Kerala, India

NOC Engineer

• Proactively monitor and maintain resources like Server, Hyper-V, VM, Network, Network device, Network firewall, Backup and URL for both internal & client infrastructure. • Thorough with monitoring tools such as SCOM, Cisco Meraki, SolarWinds, Nagios, Zabbix, N-Central, Ping Plotter and Uptime Robot. • Verify & escalate alerts like Ping/ Packet loss, Stopped services, Backup failure, Utilization, etc... • Ensure uptime for servers hosted in both On-prem and Cloud (Azure/ AWS). • Coordinates closely with L3/ concerned teams to participate in the issue resolution in such a way that issue doesn’t reoccur. • Works with various ISP's for network issues. • Monitors Azure health status, AWS service health, Office 365 service health and Azure AD sync status for outage. • Windows patching for Staging & Production servers. • In-depth knowledge of ticketing systems such as SNOW, ConnectWise and Cherwell. • Maintain 100% Response & Resolution SLA. • Giving regular status updates to customers regarding open tickets. • Provide recommendations to clients and leadership team to improve stability of infrastructure operations.

DXC Technology

Jan 2019 – Jan 2020

Bangalore, India

System Engineer

• DXC Internal Application Support Specialist. • Supported the production environment of DXC Trade Accounts as 24/7 basis. • Provided support to end-users across various time zones. • Resolved issues and escalated problems with knowledgeable support and quality service in timely manner. • Imaged machines using Symantec Ghost Server. • Designed the measurements for system auditing & quality assurance and audited on monthly basis. • Troubleshoot, diagnosis & solve Network/ Windows server problems. • Oversaw daily operations to ensure high levels of productivity. • Thorough with HPSM 9 ticketing tool. • Responsible for inventory management. • Documented all transactions & support interactions in system for future reference and addition to knowledge base. • Joined bridge calls & documented RCA reports.

Education

Cochin University of Science And Technology

Aug 2014 – Apr 2018

B.Tech, Information Technology

Arun K K

3 years experienced NOC Engineer expertised in Monitoring & Alert Triaging.

Skills

Languages