Ashleigh Packaray, Customer Support and Digital Marketing Enthusiast

About

Customer support enthusiast with a qualification in Public Relations, TEFL and Digital Marketing certificate. Results driven individual with a zest for life. Challenges do not deter me from achieving success, I strive to overcome them and if I fail…it is only a lesson learnt.

Experience

6crickets

Nov 2021 – Present

Customer Experience Specialist

Support on-line chat, support emails, or on-demand video calls. Support district or school onboarding process. Identify software flaws. Identify process inefficiencies and help revise work flow to achieve better scalability for the business. Inbound sales Customer support Assist sales people to obtain meetings Conduct market and lead research Make social media posts or create flyers for marketing purposes.

Integrity Advocate

Nov 2020 – Nov 2021

Customer Service Representative

• Resolved customer issues • Assisted customers via live chat • Responded to inquiries and issues • Proctored exam and training sessions • Identified and troubleshooted issues • Reported bugs to development team • Call potential clients • Call existing clients for up selling and renewals

Delivast

Jul 2020 – Nov 2020

Support Manager

• Provide support to stakeholders • Recruit, mentor and develop customer service agents • Resolve customer complaints via email, LiveChat, or social media • Take ownership of customers issues and follow problems through to resolution • Supervise day-to-day operations in the customer service department. • Respond to customer service issues in a timely manner. • Drawing up and editing training materials. • Setting up social media pages and content creation • Responding to follower comments and queries • Researching Facebook and Instagram Ads and compiling costs • Identifying suitable influencers • Liaising with marketing manager

Brandability

Mar 2020 – Jun 2020

Dispatch Clerk

• Providing general support to clients • Handling all dispatch related aspects of the job – handling courier collections and deliveries • Co-ordinating and receiving orders and dispatching stock. • Handling QC and co-ordinating the weigh-in and repacking of incoming stock. • Co-ordinating with the production and branch manager on all orders • Ensuring that all parts of the job cards are received in time and printed for the production manager to plan the production schedule. • Working closely with the admin and dispatch department to ensure that all orders are received in time. • Assisting with stock control. • Assisting in maintaining the office. • Assisting in organizing office operations and procedures. • Assisting in addressing employees’ queries. • Assisting in maintaining office efficiency by planning and implementing office systems. • Assisting in maintaining professional and technical knowledge by learning all aspects of the business. • Work with the production manager to maintain operations in his absence. • Work with the production manager when employee issues arise. • Updating monday.com

Education

University of South Africa

Jun 2022 – Present

Bachelor of Arts, Psychology and Criminology

Google Digital Garage

Apr 2022 – May 2022

Fundamentals of Digital Marketing Certificate, Digital Marketing

Rosebank College

Feb 2011 – Jun 2014

NDip Public Relations, Public Relations

Ashleigh Packaray

Customer Support and Digital Marketing Enthusiast

Skills

Languages