I am an ambitious and adaptable individual who loves to learn, create, and collaborate. My extensive experience as a KYC Analyst, combined with my strong background in Customer Support roles, has equipped me with a diverse set of skills and capabilities that allow me to excel confidently and assertively in any task or project I undertake. Specifically, I have sharpened my ability to pay meticulous attention to detail, foster interpersonal connections, solve complex problems, and consistently achieve outstanding results in a dynamic environment while delivering outstanding assistance.
My passion for Fintech and the Crypto industries and solid experience in the Customer Support area made me a great fit for companies in this field, I am truly motivated to join a company in the Fintech industry or Crypto area because my passion for finances and crypto space make me a great fit for the roles of Customer Support Specialist and the KYC field. Because of my greatly evolved skills required in these roles just as communication, empathy, interpersonal skills, problem-solving skills, collaboration, and as well as my customer-oriented nature. Equipped with these abilities, I am confident about the value and the positive impact I bring to the teams I'm in.
In my previous role as a KYC Analyst, I played a role in making sure that the documents uploaded were compliant with regulations related to cryptocurrency. With over 3000 documents reviewed and an accuracy rate of 90% while also helped newer colleagues from my department. I played an important part in the team because of my results and because of my desire to go beyond my duties by keeping the FAQ pages related to my field up to date, so users would not get confused, I reported an outdated Romanian FAQ page that led to an immediate update.
The experience of a Customer Support Specialist at Binance was amazing, I was enjoying so much assisting users with crypto inquiries, helping them with different procedures just as appeals or eligible documents for verification, checking Transaction Hash(TxID) details for deposits or withdrawals, and delivering technical assistance for the application.
With a rate of 95% CSAT, I was always looking to push my boundaries and perform better and better while showing a lot of empathy, which makes me your go-to Customer Support agent who understands a great interaction is the foundation of a long-lasting relationship and provides outstanding assistance. As a result of my outstanding skills and exceptional abilities, I was promoted to the position of KYC Analyst.