Barbora Vaskova, Customer Support Executive

About

I am a Customer Service Executive with 5 + years of experience. My biggest passion has always been helping other people. That's why I have found myself being very passionate about working in the customer service sector. What I love about this work the most is that every day brings me new experiences and things to learn from. I am very good at what I do as I am a very strong minded person, fast learner, hard working and I always love new challenges. Therefore I believe there is no job I wouldn't handle. I always say "where there is a will, there's always a way".

Experience

OMG Marketing, ltd.

Jan 2022 – Oct 2023

London, United Kingdom

Virtual assistant

Dealing with phone and email inquiries on a daily basis Working with Microsoft Office (Outlook, Word, Excell, Powerpoint, etc,.) Scheduling meetings and appointments including reminders Preparing presentations, reports and briefs for meetings Making travel arrangements such as plan and schedule book flights and hotels, restaurant reservations Working along side finance team Manage contact list Providing administrative support Social media management

The Conduit

Jul 2021 – Jan 2022

London, United Kingdom

Receptionist

Working for private members club, ensuring only members and their guests has access to the building, login guests to the system Dealing with phone and email inquiries on a daily basis Ensuring policies on daily basis Managing 4 floors and 2 restaurants Dealing with bookings through OpenTable Working with Microsoft Office (Outlook, Word, Excell, Powerpoint etc.,) on a daily basis Providing administrative support to the team Dealing with incoming and outgoing post

Lewis Silkin

Apr 2019 – Jul 2020

London, United Kingdom

Receptionist

Meet and greeting clients and employee on daily basis Excellent telephone manners, dealing with more than 3 thousand switchboard income phone calls on a monthly basis Booking and coordinating meeting rooms in room booking system Ensuring the meeting rooms are prepared for meetings Working along side with facilities and catering team Working with Microsoft Office (Outlook, Word, Excell, Powerpoint etc.,) on a daily basis Booking taxi for clients on a daily basis Administration duties Dealing with outgoing and incoming post

OMG Marketing, ltd.

Feb 2017 – Apr 2019

London, United Kingdom

Sales Representative

Great costumer service, dealing with customers from different countries and backgrounds Providing help to customers, getting feedback from customers Product promotion, sales Handling cash and card payments on a daily basis

Paradigma s. r. o.

Apr 2015 – Nov 2016

Czech Republic

Call Center Operator

Administration (Great IT skills, Microsoft office, ZIP) Managing high volume calls with excellent telephone manners Deliver an exceptional customer service Products presentation, problem solving, dealing with complaints

Education

Business Academy

Sep 2012 – Jul 2016

High School Degree, Foundation of Law, Management, Accountancy and IT Microsoft Word, Power Point, Excel, Web Design etc.)

Barbora Vaskova

Customer Support Executive

Skills

Languages